How do I troubleshoot Activity Insight to determine if the system is down?
- Can you login to other Penn State applications (such as LionPath or Penn State email)?
- If yes, you may have a corrupt cookie or cache, this a common issue and happens frequently.
- If no, then the problem could be with your computer or your account. Contact your local IT department for assistance.
- Can you clear your cookies and cache from your browser?
- If yes, great, now let’s check your URL, go to next step.
- Can you go to https://activityinsight.psu.edu and click on LOGIN on the top right of the blue bar?
- Yes, I did that, and it worked! (Great! Well Done!)
- No, I still cannot get logged in. One of three things happened at this point, your account has become disabled, you do not have an account in Activity Insight, or the system is down (see step 4). Please, email the activityinsight@psu.edu and our support team will assist you.
- Can you wait an hour and try it again? If it is a system outage the system is usually back up within an hour, if it is still down, please contact your Activity Insight Administrator or email the AI-Support@psu.edu and our support team will assist you.